" I’ve been very happy with the way CFS has handled the case, from the initial enquiry onwards. This obviously includes your management of the application, which is probably the most important element of the whole thing. "

" Morning Becky... Thank you for this all ok great service and will recommend to others "

" Woop woop woop! Permission to say Bravo in an annoyingly loud voice Blackadder!?!;-) Thank you so much for all your help Helen & colleagues, with this case. The clients will be over the moon. This has made my week; no literally made my year (so far)! I will pass the good news on to the clients. "

" Dear Emma, I must stress that hardly do I come across someone like you that has such attention to details and grasps wow to keep everyone connected. That’s amazing I wish I had someone like you working for me!! "

" Well done, Jack. You have restored my faith in the process, it just shows what can be achieved if everyone pushes together in the same direction. Thank you again for your help with this."

" This is my first time of using a packager in 15yrs and I have to say I am very impressed. I know there is several packagers out there but I have been impressed with Complete and will use you for future business. I have already submitted a second case."

" Really appreciate your help on this case you have been brilliant. Hopefully you get to package the next application I send in."

" Thanks Ann-Marie - you’re a star, and it’s a pleasure dealing with you. Thank you for being so consistently efficient - and always so happy / in a good mood, too! It’s a real tonic in the midst of all of our heavy workloads!"

" Thanks for all your help on this case, and thank you for your professionalism always willing to answer my questions in a kindly manner, its been a difficult case but we got there in the end."

" Ann-Marie you have been very helpful and easy to contact throughout, thank you! I will not hesitate to use you next time we have an off panel/specialist case. "

" My feedback is 100% positive as always. Everyone at Complete are fantastic and it is a pleasure doing business with you. Thank you for your help as always. "

" Great, thank you Becky for all your help! You’ve been amazing, best company I have ever dealt with, please also thank Jo for me too."

"I just wanted to give you a bit of positive feedback on my recent experiences of dealing with your colleague - Emma Page, Deputy Team Leader at Complete FS, in relation to the case of mine. Emma has been extremely helpful, knowledgeable and efficient throughout the entire enquiry and application process.

This is not really a surprise, as my experience of dealing with Complete FS has generally been positive when I’ve spoken with other members of your team. However, I genuinely feel that Emma has gone above and beyond my expectations of good service. She has always responded to my queries in a timely and professional manner.

All in all, dealing with Emma on this case has been an extremely agreeable and easy process.

This level of service was particularly welcome as the client in question is actually a life long friend of my family. So as you can imagine, providing her with an exemplary service was very important to me. I know I can’t insist on this, but I very much hope that I get to deal with Emma again in the near future on other cases.

Thank you very much for all your help on this case Emma."

"Excellent service from Complete-fs. Andy was fantastic at providing the necessary detailed, correct financial and lending information in a fast and efficient manner. As I was buying at auction, timing was critical and he provided appropriate finance options quickly and was always available to discuss the lending criteria. Jack was also brilliant at communicating with the lender to keep my application on track and monitoring the progress. He was great at making sure I was kept informed at each stage of the process and both Andy and Jack responded quickly to my queries. Such a great team, the process was seamless and I got the finance on time, which enabled me to complete my property purchase. I will be working with them soon on refinancing options so would highly recommend them."

"I just wanted to reach out to recognise just how incredible Helen Kitchen has been the past couple of weeks with one our firms cases. The advisor originally dealing with the case has been out of the office for the past couple of weeks and I have been keeping an eye on their cases. However this one appeared to have slipped through and completion was delayed by a week. We’re flat out this end and it was so great that Helen took the initiative to do what was needed. The customer is very happy as they are a detail orientated person. Thanks to Helen I was able to call them yesterday and keep things sweet.

Better still today, I was about to call for an update but Helen had already emailed me to confirm what was happening. Life saver!. "

"Just a quick email. I wanted to express my satisfaction with a case we have recently had completed through you guys. My case manager was Sami. In short, the case was a resi remo, raising for home improvements, defaults on the case, client living and working in Switzerland, which made this case a bit of an admin nightmare. Sami controlled the case all the way through. She chased the lender without us needing to chase yourself. I can safely say Sami was the difference between this being an absolute nightmare and a smooth full application. It is all we could ask for in a packager. 5 stars !!! I wanted to make a special mention to Martin. I feel with Martin I can send him a credit file and have an offer back in 3 hours. He has been really helpful over the last few months as well. "

"Just wanted to give some feedback for one of your staff - Ann-Marie Cummins (Case Manager). Ann-Marie was exceptional throughout, and made my life so much easier than it often is with other packagers. Rather than simply forward on short responses from client/broker that would have meant me asking more questions and delaying the case being progressed, she took it upon herself to revert back and get everything super clear and detailed, and then provide to me in one go. She listened to my concerns of the case, was very polite and professional, and the case going to offer as quick as it did is a testament to her hard work and 5* service. More of the same please 😊"

"You were absolutely terrific, and I'm really pleased you was there to help, so thank you."

"Sami was a tremendous help with this case as wasn’t easy due to affordability. Great service again..."

"In terms of feedback, I was delighted with the professionalism and knowledge of Complete. I will definitely be coming back."

Have a good weekend.

Regards

"Thanks Becky 😊
That is great news and thank you very much for your support throughout the whole process. If there is anywhere I can leave feedback for your services then do let me know as I am very impressed with your responsiveness and quick turnaround times to all queries that have been raised "

"Just wanted to say thank you for arranging our remortgage for us. We spoke to many mortgage advisers and you were by far the most helpful, listening to our needs and unique situation (regarding the quarterly bonus and overtime) and making it happen for us. Despite various hold ups that were out of your control, you kept us updated with everything throughout and at ease. We will be recommending your services to family and friends 🙂

We are both very happy and can now enjoy our home!

We will be back in touch when we need another mortgage. "

"Thank you Sami, You’re all very good at what you do and all your support with cases is highly regarded by Rachel and I, Please pass our thanks to everyone in the office "

"It has been a difficult case, but I am happy with the service provided by yourself and Complete FS I will definitely be using Complete FS for any further cases I cannot place "

"Thank you for your help in getting this over the line and your fantastic communication throughout. I speak for ourselves and the clients in saying we very much appreciate your consistent co-operation. I look forward to working with you on any cases in the future. "

"We have come close with a couple of cases recently, but they weren’t meant to be. From outset dealing with every member of your team from David, Martin, Helen and everyone else in between, you have all been excellent. We can both appreciate you guys are going to be dealing with complicated cases – to say the least – on a regular basis and recently I thought I was wasting your time with all my enquires, as a lot of them we not going anywhere. The case for Price was precarious. Helen was amazing and guided both myself and my client through a very tricky application – that at one point – I thought would be declined. Behind the scenes our client Nicola had her heart set on this move for her family and during the application process her brother nearly died from Covid. His is on the mend now. From a Human point of view, you have no idea how important getting this mortgage was and Nicola, Kevin and I are extremely grateful for everything you have all done. Helen is a star and a credit to your team – in fairness you all are. I don’t get that many “difficult” cases, but when I do, be assured I will be using Complete first and foremost. "

"I just wanted to pop you a quick email now that one of my cases has offered. I was very nervous using a packager to start with as I always find the process drawn out and inefficient. I had to go to Bluestone for HTB so needed to use a packager. We recently moved to Primis so you became our designated packager. After placing this case with you and going ahead to application, Becky Odams has handled it brilliantly. She has been great with updates, efficient with documentation processing (and there was A LOT to deal with) and overall helpful with the case in getting it progressed, reviewed and appealed after many hiccups. It has been a long drawn out process as expected, but she has made it that bit easier. Now we have an offer, I am relieved and wanted to personally thank Becky and make her efforts known.

Hope to deal with your team again in the future. "

"Thank you for your email last night Claire and this morning with the updates. I look forward to receiving the mortgage offer. I can’t thank you and Jo enough for your collective efforts in getting this to the current position. You both have excelled yourselves and you have both given me something to smile about and kept the spirits on a higher level at all times. I look forward to working with you both in the future and other companies could certainly take a leaf out of your books with this case.

From the DIP being submitted on Monday last week to a mortgage offer potentially being issued today, I make that 9 working days and that is nothing short of spectacular. Well done ladies, a well-deserved amount of credit to you both. I am happy of course to happy complete any feedback that you require for you to show other companies exactly how the job should be done. "

"The case that we worked on with Becky was quite complex and there were a number of hurdles to get over throughout the application process. However, despite the pressure of all of this Becky remained incredibly patient, calm and always available to offer advice and reassurance. We felt every effort was made by Becky to ensure information and documents were passed to the lender as quickly as possible when provided to her. We had updates as often as Becky was able to give them, which was for the most part at least once or twice a week. As with most cases there were times of frustration but overall, we are very grateful that we had someone who was not only knowledgeable but understanding to help answer the questions raised and help through the application stages and ultimately get this case through to completion. We can’t thank Becky enough for all of her help. "

"Just a quick message, I wanted to let you know how much I appreciate Becky Odams hard work and determination to get a very difficult case over the line especially with the backdrop of COVID and the stamp duty holiday pressure. Becky has been very professional and extremely polite throughout the process for which I can only describe as a nightmare case!! We have been dealing with a client that expects high standards and at times was very demanding, but Becky was able to deliver a service above and beyond what would normally be required. I have on many occasions been on the phone to Becky at 7.30 in the morning and after 6 o’clock in the evenings to meet the challenges but she remained upbeat and positive throughout the journey. Please pass on my appreciation to Becky "

"I just wanted to send you a little email to highlight the fantastic work that Leanne (and Complete in general) has done regarding this case.  We have gone from a very pessimistic outlook to a result that has exceeded the client's expectations and I can only praise Leanne for working with me on this case, talking through on the phone and working together to provide options and solutions for the client.  It is a stressful time for everybody and nobody remembers to say thank you and I personally know how draining that can be so I want to formally thank Leanne for her hard work. Once again, thanks to you all but Leanne in particular. "

"Can I say that Helen McNamara has been fantastic and so helpful on this case "

"I wanted to reach out and provide feedback on Emma Page. She worked with me on a complicated case and was fantastic throughout.  Emma was patient, friendly and professional and easy to work with and to approach with any question. The small things like always responding via telephone or email quickly makes a world of difference.

This was the first time I used Complete FS and it was definitely a positive experience.."

"You were all brilliant, especially considering the circumstances this year. So, I would be more than happy to use you guys again.

Thanks for all your help."

"I am over the moon that we finally got there with this one, which is only due to Complete’s professionalism and knowledge. Yes, I will be using you again as soon as the opportunity to utilise your knowledge arises."

"I wanted to leave some feedback on my experience with a recent bridging loan that was completed on Friday.

This is the first time I have used Complete FS for a bridging loan. The last time I did one I used a different packager. I can honestly say the process was so much better using Complete and the service has been great. From the first call to Bob through to Emma who has been amazing. My client was going to lose the property and was demanding on her timescales to get the bridging loan completed in a short space of time. Emma responded promptly and helped chase the lender and their solicitors so that Sheila could complete by the end of the month. During the process we had to change the product, Emma helped and managed to get the new offer out with a quick turnaround. Thank you Emma, one happy broker and one very happy client in Sheila.  "

"Good morning Sami.
Just a quick note to say a huge thank you from the bottom of my heart for all of your hard work and sticking with us to achieve what is a dream come true for Rebecca & I. Have a lovely bank holiday weekend"

"Sean, I just wanted to say thank you for all your help dealing with this case. You have been an absolute pleasure to work with and I do hope that we work together again soon in the future. "

"Jo, you have been a real superstar! I am extremely grateful...."

"Becky was working this case for me and she was brilliant. Becky was really patient with everything and made all the changes that the clients requested. Great service from Becky and Complete FS and will always recommend you when talking to other brokers. Keep up the good work and stay safe. "

"“Emma... Again... Perfectly packaged!! If only all packagers were like you, our lives would be a lot easier. Thank you" "

"“Emma... Again... Perfectly packaged!! If only all packagers were like you, our lives would be a lot easier. Thank you" "

"The only feed back I have is that you have a very good team there and look forward to doing more with you ."

"We had a really good result on a case with Dudley via Complete that nobody else would have come close to, you got us the extra needed to make a deal work where all other lenders were coming up short of the mark. "

"Just wanted to drop you a quick note to say the cases and quality of docs submitted by Complete are a dream. Everything, if not all points are addressed as we require, which makes our life a lot easier and can get the cases through quicker. I just wanted to pass on my thanks to the team there, especially Sami & Olivia. A real team effort from you at ALL @ Complete! "