Complete FS, the South Coast based packager, has announced the arrival of underwriter, Steve Wood, from Kent Reliance for Intermediaries who will be based in Complete FS's offices for three days a week.
The main benefits for advisers include having the whole mortgage administration process, up to and including the production of offer letters, all being under one roof at Complete FS’ offices.
Kent Reliance and Complete FS have built a strong relationship over a number of years and having an onsite underwriter is a logical step in closer cooperation.
Tony Salentino, Complete FS Director, said: "We are particularly delighted to be chosen to have an underwriter of Steve’s calibre onsite. Having him onsite on Mondays, Wednesdays and Fridays means that we will be able to offer greater continuity of decisions and faster service.
Adrian Moloney, Director of Sales, Kent Reliance for Intermediaries, adds: “Kent Reliance is committed to exceeding the expectations of our intermediary partners and this initiative is testimony to that. We are experts at servicing hard to place cases and Steve's weekly tenure at Complete FS makes common sense in the fast-paced mortgage market. "Supporting introducers will benefit from direct decisions in principle, underwriting under one roof and quicker turnaround times on DIP’s and urgent cases. Most importantly, offers will be issued by the underwriter directly from Complete FS' offices, which our brokers and their clients will find extremely beneficial. Steve has a mandate which will mean that only very few cases will need to be referred to head office.
Lenders already benefit from having packagers like Complete FS to minimise the costs of origination and administration. Kent Reliance are taking the relationship to the next level, which can only be of benefit to all parties, but particularly the customer, because of faster and more direct service."