Skip to content
Home
Loan Types
Residential Mortgages
Adverse Mortgages
Buy to Let Mortgages
Secured Loans
Bridging Finance
Commercial Finance
Lender Products
Complete Exclusives
Lender Documents
Lender Fees
Proc Fees
Application Fees
Lender Panel
BORIS
BORIS Login
BORIS Register
Company
Contact
Consumer Duty
About
Meet the Team
News
Events
Testimonials
Email Marketing
Service Levels
How to Complain
Policies
TCF Policy
Privacy Policy
Terms of Business
Quick Enquiry
X
Home
Loan Types
Residential Mortgages
Adverse Mortgages
Buy to Let Mortgages
Secured Loans
Bridging Finance
Commercial Finance
Lender Products
Complete Exclusives
Lender Documents
Lender Fees
Proc Fees
Application Fees
Lender Panel
BORIS
BORIS Login
BORIS Register
Company
Contact
Consumer Duty
About
Meet the Team
News
Events
Testimonials
Email Marketing
Service Levels
How to Complain
Policies
TCF Policy
Privacy Policy
Terms of Business
Quick Enquiry
Home
Loan Types
Residential Mortgages
Adverse Mortgages
Buy to Let Mortgages
Secured Loans
Bridging Finance
Commercial Finance
Lender Products
Complete Exclusives
Lender Documents
Lender Fees
Proc Fees
Application Fees
Lender Panel
BORIS
BORIS Login
BORIS Register
Company
Contact
Consumer Duty
About
Meet the Team
News
Events
Testimonials
Email Marketing
Service Levels
How to Complain
Policies
TCF Policy
Privacy Policy
Terms of Business
Quick Enquiry
023 8045 6999
Home
Loan Types
Residential Mortgages
Adverse Mortgages
Buy to Let Mortgages
Secured Loans
Bridging Finance
Commercial Finance
Lender Products
Complete Exclusives
Lender Documents
Lender Fees
Proc Fees
Application Fees
Lender Panel
BORIS
BORIS Login
BORIS Register
Company
Contact
Consumer Duty
About
Meet the Team
News
Events
Testimonials
Email Marketing
Service Levels
How to Complain
Policies
TCF Policy
Privacy Policy
Terms of Business
Quick Enquiry
X
023 8045 6999
Care Values
Complete Customer Service
Aim to get it right, on time, first time, every time
Promote all our lenders and their propositions
Treat all Customers Fairly
Stay at the forefront of industry developments and technology
Attitude & Awareness
TEAM – Together Everyone Achieves More
Maintain a positive can do attitude
Confidence to challenge decisions
Smile, Share & Succeed
Respect for customers and fellow employees
Always treat brokers & lenders as a precious resource
Value your working environment
Praise people for a job well done
Respect people’s views and opinions and be prepared to listen
Exceed expectations
Be proactive and adaptable to the brokers/lenders individual needs.
Maintain broker/lenders relationship post completion.
When the desired option is not available provide an alternative solution.
Aim to surpass our published Service Level Agreements.