What our customers say...

” This is a very brief email of gratitude to Complete and most importantly to Helen. Nearly 2 years ago now I was asked to help a client whose Halifax mortgage was coming to the end of its term. Due to applicants age and income, I had very few options and whilst Equity release would be perfect, 1 of the applicants was too young. After months of options and issues I reached out to Complete and Helen was tasked with managing this case. Helens care to me as a broker and client facing was unwaveringly friendly, helpful and supportive despite a million hiccups along the way. It is without doubt her dedication and professionalism that has seen this case complete today and I absolutely unwaveringly with 20 years industry experience advocate for her and by proxy Complete for their support and help. Helen sincere thanks for not telling me to go away after each call and for your genuine attitude and support.“


” I just wanted to give you a bit of positive feedback on my recent experiences of dealing with your colleague – Emma Page, Deputy Team Leader at Complete FS, in relation to the case of mine. Emma has been extremely helpful, knowledgeable and efficient throughout the entire enquiry and application process. This is not really a surprise, as my experience of dealing with Complete FS has generally been positive when I’ve spoken with other members of your team. However, I genuinely feel that Emma has gone above and beyond my expectations of good service. She has always responded to my queries in a timely and professional manner. All in all, dealing with Emma on this case has been an extremely agreeable and easy process. This level of service was particularly welcome as the client in question is actually a life long friend of my family. So as you can imagine, providing her with an exemplary service was very important to me. I know I can’t insist on this, but I very much hope that I get to deal with Emma again in the near future on other cases. Thank you very much for all your help on this case Emma.“


“Just wanted to give some feedback for one of your staff – Ann-Marie Cummins (Case Manager). Ann-Marie was exceptional throughout, and made my life so much easier than it often is with other packagers. Rather than simply forward on short responses from client/broker that would have meant me asking more questions and delaying the case being progressed, she took it upon herself to revert back and get everything super clear and detailed, and then provide to me in one go. She listened to my concerns of the case, was very polite and professional, and the case going to offer as quick as it did is a testament to her hard work and 5* service. More of the same please 😊“

Daniel Vida Homes

“Once again, many thanks and a massive happy Christmas to all the team at CFS, the best packager in the UK by a country mile! “

Rob F Positive Solutions

” This is my first time of using a packager in 15yrs and I have to say I am very impressed. I know there is several packagers out there but I have been impressed with Complete and will use you for future business. I have already submitted a second case.“


” Excellent service from Complete-fs. Andy was fantastic at providing the necessary detailed, correct financial and lending information in a fast and efficient manner. As I was buying at auction, timing was critical and he provided appropriate finance options quickly and was always available to discuss the lending criteria. Jack was also brilliant at communicating with the lender to keep my application on track and monitoring the progress. He was great at making sure I was kept informed at each stage of the process and both Andy and Jack responded quickly to my queries. Such a great team, the process was seamless and I got the finance on time, which enabled me to complete my property purchase. I will be working with them soon on refinancing options so would highly recommend them. “


” Woop woop woop! Permission to say Bravo in an annoyingly loud voice Blackadder!?!;-) Thank you so much for all your help Helen & colleagues, with this case. The clients will be over the moon. This has made my week; no literally made my year (so far)! I will pass the good news on to the clients. “