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Service Levels

Our service levels for enquiries/applications today

Current as at

9th May 2025
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New Enquiries & DIP’s - 24 hours

We will let you know whether your enquiry can be placed or whether we require additional information

quick-enquiry

New Applications - 24 hours

We will review your new application and confirm the next steps to you

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Receipt of documents on existing Applications - 24 hours

We will review all documents and let you know if they are acceptable to the lender

Please note

Our phone lines will be closed on Thursday 1st May until 10.30am for staff training.