” This is a very brief email of gratitude to Complete and most importantly to Helen. Nearly 2 years ago now I was asked to help a client whose Halifax mortgage was coming to the end of its term. Due to applicants age and income, I had very few options and whilst Equity release would be perfect, 1 of the applicants was too young. After months of options and issues I reached out to Complete and Helen was tasked with managing this case. Helens care to me as a broker and client facing was unwaveringly friendly, helpful and supportive despite a million hiccups along the way. It is without doubt her dedication and professionalism that has seen this case complete today and I absolutely unwaveringly with 20 years industry experience advocate for her and by proxy Complete for their support and help. Helen sincere thanks for not telling me to go away after each call and for your genuine attitude and support.“

“Just wanted to give some feedback for one of your staff – Ann-Marie Cummins (Case Manager). Ann-Marie was exceptional throughout, and made my life so much easier than it often is with other packagers. Rather than simply forward on short responses from client/broker that would have meant me asking more questions and delaying the case being progressed, she took it upon herself to revert back and get everything super clear and detailed, and then provide to me in one go. She listened to my concerns of the case, was very polite and professional, and the case going to offer as quick as it did is a testament to her hard work and 5* service. More of the same please 😊“