023 8045 6999
023 8045 6999
023 8045 6999
023 8045 6999
” I wanted to take a minute to recognise how awesome Sarah has been through this case in particular. Sarah was friendly from start to finish, professional and always willing to help. In fact at the end of the case she was chasing me and was key to getting this case over the line. We had a redemptions statement issued with a 2 day window (fun) and she managed to turn the case around same day. Very impressive. She always picks up the phone and if not returns the call which is mega useful in this game. So yes, shout out to an excellent staff member you have there. “
” My feedback would be that you’ve been an absolute star throughout and considering the case itself, I’m extremely grateful for your help. There will be no hesitation at all to work with you in future when needed and your updates and responses throughout were superb. “
” Thanks for all your hard work.
You and your team packaged the case superbly.
I will recommend Complete to my colleagues.
I look forward to working with you in the future. “
” Massive thanks for all your hard work on this one Ann-Marie.
Just informed the client that the offer is on the way and she was in tears because she’s so relieved and thankful for all the support.
Brilliant performance from Complete once again. “
” Hi Ann-Marie,
Thank you for all your help, it was a smooth and painless process so thank you for making things so simple.
I’m sure we will be in touch in the future.
Have a great weekend. “
” Working with the team at Complete FS just feels so naturally easy. The team are always knowledgeable and professional and are always on hand to answer any questions we may have as a lender. They're consistently looking for ways to help their clients.
I'd like to personally thank Bob, Dean, Emma and the team for all their support so far, I really do enjoy working with you all and can't wait to see what comes next. “
” This is a very brief email of gratitude to Complete and most importantly to Helen. Nearly 2 years ago now I was asked to help a client whose Halifax mortgage was coming to the end of its term. Due to applicants age and income, I had very few options and whilst Equity release would be perfect, 1 of the applicants was too young. After months of options and issues I reached out to Complete and Helen was tasked with managing this case. Helens care to me as a broker and client facing was unwaveringly friendly, helpful and supportive despite a million hiccups along the way. It is without doubt her dedication and professionalism that has seen this case complete today and I absolutely unwaveringly with 20 years industry experience advocate for her and by proxy Complete for their support and help. Helen sincere thanks for not telling me to go away after each call and for your genuine attitude and support.“
” I just wanted to give you a bit of positive feedback on my recent experiences of dealing with your colleague – Emma Page, Deputy Team Leader at Complete FS, in relation to the case of mine. Emma has been extremely helpful, knowledgeable and efficient throughout the entire enquiry and application process. This is not really a surprise, as my experience of dealing with Complete FS has generally been positive when I’ve spoken with other members of your team. However, I genuinely feel that Emma has gone above and beyond my expectations of good service. She has always responded to my queries in a timely and professional manner. All in all, dealing with Emma on this case has been an extremely agreeable and easy process. This level of service was particularly welcome as the client in question is actually a life long friend of my family. So as you can imagine, providing her with an exemplary service was very important to me. I know I can’t insist on this, but I very much hope that I get to deal with Emma again in the near future on other cases. Thank you very much for all your help on this case Emma.“
“Just wanted to give some feedback for one of your staff – Ann-Marie Cummins (Case Manager). Ann-Marie was exceptional throughout, and made my life so much easier than it often is with other packagers. Rather than simply forward on short responses from client/broker that would have meant me asking more questions and delaying the case being progressed, she took it upon herself to revert back and get everything super clear and detailed, and then provide to me in one go. She listened to my concerns of the case, was very polite and professional, and the case going to offer as quick as it did is a testament to her hard work and 5* service. More of the same please 😊“
